Commercial Test & Turn Up Engineer - GA

Job Description: Commercial Test & Turn Up Engineer

Position Title: Commercial Test & Turn Up Engineer – GA
Location: Atlanta, GA (preferred) 

Reports To: Director of Service Delivery

Employment Type: Full-Time 

Job description 

Accelecom GA, is bringing reliable, broadband connectivity to the State of Georgia. The fiber-optic network provides leading edge design and wholesale pricing on fiber-based services for Internet Service Providers (ISPs), enterprise businesses, data centers, cell service providers, and Georgia’s cities, counties, and schools. 

Accelecom is currently seeking a junior engineer to oversee successful Day of Job (DOJ) installation and service validation for Enterprise/Carrier grade clients. Primarily work will take place remotely applying configuration to activate services but could extend to physical installation at the Central Office (CO)/Points-of-Prescence and client site to complete customer-premises equipment/configure optics. 

 This is an integral role in a small but rapidly growing Service Operations team, which will both solve immediate issues to improve customer experience, but also facilitate continual improvement to the client experience through high quality and on-time installation. 

Job requirements

•  Participate in and when required run DOJ conference bridges to facilitate successful installation. 

• Serve as a subject-matter-expert and standard bearer for the install & test-turn-up process. 

• Monitor installation schedules and coordinate with Engineering/Vendors to ensure necessary materials are secured for successful DOJ installation by internal & external teams out in the field. 

• Identify opportunities for improvement with internal and external stakeholders to improve the quality and efficiency of the program. 

• Serve as liaison between Service Delivery & Service Assurance. Pick up additional responsibilities in the transition Service Delivery & Assurance phases including but not limited to supporting change management and contribution to knowledge management creating job aides to document best practices. 

• Support a product catalog including but not limited to E-Line (Access/Transit), E-Tree, E-LAN, Wave Optical, L3VPN, and Internet Service. 

• Work closely with non-technical Project Managers to explain technical topics and advocate next steps. 

• Other duties and responsibilities as assigned. 

Essential Skills: 

• 3 to 5 years work experience as a junior network engineer in service provider network environment. 

• Experience with Adva, Ciena, Cisco, Juniper, Fujitsu, Rad devices. 

• Experience with Process Documentation, Solarwinds, and Network Capacity Solutions software is a plus. 

• Demonstrated ability to troubleshoot and resolve IP network troubles in the physical, data link, and network layers. 

• Exercises sound judgment within the scope of their empowerment and acts in the best interest of both the customer and company. 

• While in the field and on client sites always represent Accelecom professionally and facilitate an exceptional client experience. 

• Demonstrates innovative thinking that is pro-customer and generates innovative ideas. 

• Shows high level of attention to details, and follow-through on open items, to include circuit DLRs and CLRs. 

• Shows adaptability, resourcefulness, and persistence in responding to new situations in a changing, fast-paced work environment. 

• Identifies and understands issues, problems, and opportunities; compares data from various sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences. 

• Possesses, acquires, and maintains the expertise required to do the job effectively and to create effective customer solutions. Professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates. 

• Ability to lead and drive projects to completion. 

Preferred Qualifications: 

• Experience with physical site installation or ability to quickly learn and take ownership of existing DOJ/CPE install process documentation. 

• A degree in related field, certifications (CCNA/JNCIA) or equivalent relevant experience. 

• Experience with ticket systems or service management systems (Rev.IO, JIRA) and CRM (Customer Relationship Management systems (Salesforce). 

• Understanding of Customer Experience (CX) metrics and systems (e.g., Net Promoter Score).