Account Consultant

Accelecom is currently seeking a full-time exempt Account Consultant for our Louisville, KY office. The Account Consultant is responsible for partnering with the Field Sales org to manage and grow client relationships (while also elevating customer satisfaction and loyalty). This role involves understanding client needs, providing solutions, and acting as a pivotal point of contact between prospects, clients and the company. The Account Consultant plays a critical role in the pre-sales process as well as driving sales/revenue growth, client/revenue retention, client trust, and identifying opportunities for both upselling & cross-selling products and services. The Account Consultant will work hand-in-hand with the Field Sales team on numerous pre-sales & post-sales activities.

Key Responsibilities:

Client Relationship Management

• Serve as a pivotal point of contact for assigned clients

• Assist with client onboarding (for new logos)

• Build and maintain long-term relationships with clients, fostering trust and loyalty

• Conduct regular check-in's with clients to assess needs / gather feedback

Sales and Account Growth

• Identify & drive upsell or cross-sell opportunities to existing clients.

• Collaborate with the sales team to develop customized solutions.

• Spearhead renewals and pricing adjustments.

Strategic Planning and Reporting

• Assist w/ lead-generate follow-up & execution

• Partner w/ Field Sales to develop account plans

• Monitor key performance indicators (KPIs) related to account health and growth

• Provide reporting on account performance, challenges, and opportunities

Problem Resolution

• Address and resolve client issues or concerns

• Act as a liaison between the client and internal teams @ escalations

Product Expertise

• Develop in-depth understanding of Accelecom’s products and services

• Provide product training and demonstrations to clients when necessary

• Stay abreast of industry trends and competitors

Required Skills and Qualifications

• Education: Bachelor’s degree in Business, Marketing, or a related field (preferred)

• Experience: 1–3 years of experience in acct mgt, sales, or customer service

• Skills:

  • Strong interpersonal and communication skills (both verbal and written)

  • Proven ability to manage multiple deliverables and meet deadlines

  • Analytical skills for interpreting data and developing strategies

  • Strong problem-solving capabilities.

  • Proficiency in MS Office

Preferred Qualifications

• Previous experience in the Telecommunication industry

• Previous experience selling into the Enterprise space

• Prior experience w/ Salesforce & ZoomInfo

Work Environment

• Hybrid work environment (50% in-office & 50% remote)

• May require occasional travel (within KY & to GA)

Compensation: We offer a competitive compensation and benefits package.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is frequently required to sit and talk, stoop, hear, use hands to finger, handle, feel or operate objects, tools, or controls, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

• Work environment: The duties of this job are performed both traveling via car to customer locations and inside an office setting.

Equal Employment Opportunity Statement: Accelecom is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, sexual orientation, gender, gender identity, disability, protected veteran status, or any applicable legally protected characteristic.

Authorization to Work in the United States: In compliance with Federal law and the Federal Acquisition Regulation (FAR) 22.1800, the selected candidate will be required to provide documentation that will verify their identity and eligibility to work in the United States.